Cancellation policy

Purchase Options & Cancellation Policy

Some products offered on our website may be available as subscriptions or pre-order (pre-launch) items. By completing your purchase, you agree to the terms below.

Subscriptions
When you purchase a subscription, you agree to recurring charges based on the delivery frequency you select.

Subscriptions automatically renew unless canceled before the next billing date. Customers are responsible for managing their own subscription, including skipping, modifying, or canceling before renewal.

Once a subscription order has been processed, it cannot be canceled, modified, or refunded.

You can manage your subscription at any time using the link provided in your order confirmation email or through the customer portal here: https://zeotein.com/a/subscriptions/login

Pre-Orders / Pre-Launch Items
Pre-order items are products that are not yet in stock and will ship at a later date. Estimated shipping timelines are provided on the product page.

By placing a pre-order, you acknowledge and agree to the stated fulfillment timeline.

Pre-orders may be canceled only if the order has not yet been processed. Once processed or fulfilled, orders cannot be canceled.

General Order Processing
Orders are processed quickly after being placed. Once an order has been processed, it cannot be canceled or changed.

Please review your order carefully before completing your purchase.

Returns & Refunds
All sales are final. Due to the nature of our products, we do not accept returns or offer refunds.

For additional details, please refer to our Return & Refund Policy.