Refund policy
Our 30-Day Guarantee
Love it or your money back.
If Zeotein isn't for you, email hello@zeotein.com within 30 days of delivery and we'll take it from there.
Send back whatever product you have left. Once it arrives, we'll refund your order. Return shipping is the customer's responsibility.
🔁 What the guarantee covers
✔ Your first Zeotein order. One guarantee claim per customer or household.
✔ One supply per claim. If you ordered multiple units, the guarantee applies to a single supply, not the entire order.
✔ 7-day and 30-day supplies. Bulk pouches, merchandise, accessories, and wholesale orders are not covered.
✔ 30 days from the delivery date, not the order date.
✔ The product price is refunded. Original shipping charges are not.
✔ Refunds are issued to the original payment method and typically post within 5–10 business days of approval.
📦 Damaged, incorrect, or missing items
If your order arrives damaged, or an item is missing, email us at hello@zeotein.com within 14 days of the delivery date shown on your tracking. Include your order number and photos of the affected item and the outer shipping box.
Once received, we'll replace the affected item or refund it, at our discretion. Claims submitted more than 14 days after delivery may not be eligible.
International orders: packages shipped outside the United States are subject to inspection by the destination country's customs and biosecurity authorities. Officers may open, cut into, or repackage products during inspection. Zeotein is not responsible for damage, delays, or losses caused by customs inspection, or for any duties, taxes, or fees charged by the destination country.
This section covers damaged and missing items. It is separate from our 30-Day Guarantee, which is described above.
💳 Subscriptions
You can skip, pause, swap, or cancel a subscription any time before your next billing date through your customer portal: https://zeotein.com/a/subscriptions/login
Cancelling stops future deliveries. Orders that have already shipped are handled under the guarantee terms above. If a guarantee refund is issued on a subscription order, the subscription is cancelled at the same time.
🚚 International orders
International orders are eligible for the 30-day guarantee on the same terms. Return shipping and any customs charges are the customer's responsibility. Customs duties, taxes, and VAT are set by your country, collected by the carrier, and are not refundable by us.
How to start a claim
Email hello@zeotein.com with your order number and one line about why it wasn't right for you. We'll reply with instructions. Please don't send anything back before you hear from us.
Zeotein LLC 📧 hello@zeotein.com